Specialist Courses - Nationally Recognised Qualifications - Customised Training and Consultancy

Client incident response and review

Is this course suitable for you? 

This course is available 

  • for Cerebral Palsy Alliance employees only 
  • on the scheduled dates below 

Why choose this course? 

This course is designed for Team Leaders, House Managers, Coordinators Accommodation and Respite, Managers Lifestyles Supports, Site Managers Lifestyles Support, Site Manager Packforce, Manager Therapy Services, Practice Support Coordinators, Manager Quality and Safeguarding and Manager Safety and Environment. Senior Management and Quality and Safeguards requests that individuals in any of the above roles complete the training. 

The purpose of this training is to give participants the skills to correctly apply Client Incident Response, Reporting and Investigation Policy in their job role, including the following: 

  • Address the physical and psychological needs of a client following an incident in order to reduce the impact of the incident and to maximise their wellbeing and provide support throughout the incident response and management process 
  • Include clients in the incident management process by providing information regarding our incident management frameworks in an accessible manner, supporting clients when an incident impacts them directly, and involving clients in incident resolution 
  • Seek to prevent incidents occurring through systematic review and analysis of incident trends and implementation of improvement initiatives 

What content does the program cover? 

On successful completion of this course participants will be able to: 

  • Explain manager responsibilities around client incidents: including response, reporting and investigation 
  • Use tools to assist in information gathering – interview techniques, “5 whys”, investigating root causes 
  • Escalation process 
  • Determine actions and events leading up to an incident, during an incident and following an incident 
  • Use of salesforce to document 
  • Analyse incidents to determine all the contributing root causes and develop effective control measures to prevent any future recurrences 

Does the program have any pre requisites? 

  • Client Incident Training (online module) 
  • Salesforce (online module) 
  • Documentation (virtual session) 

Course completion requires: 

  • Learners will respond to several client incident scenarios, using knowledge covered in the session as well as policy and procedures.

What is the cost? 

There is no cost for CPA staff 

How long is the course? 

Duration: 1 day – face to face 

Time: Please see scheduled times or enquire below 

BYO lunch 

Where can I get more information? 

Contact: The Training Alliance team 

Email: Training@cerebralpalsy.org.au 

Phone: +61 2 9975 8715 

Cancellation conditions apply 

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