Specialist Courses - Nationally Recognised Qualifications - Customised Training and Consultancy

Accidental counsellor

Is this course suitable for you or your organisaton?

This course is available by arrangement only, for selected Cerebral Palsy Alliance employees.

Why choose this course?

This 3.5 hour workshop is designed to assist employees who are not trained counsellors but find themselves in a "counselling role by accident." This Accidental Counsellor Program demonstrates how to walk alongside people through challenging conversations. Attendees will learn conversational tools to do this. They will also focus on understanding of the boundaries of the role of an Accidental Counsellor and strategies for self-care and building resilience. 

What content does the program cover?

Attendees will 

  • Learn how to recognise and manage strong emotions 
  • Learn conversational tools to use in challenging conversations with others 
  • Practice using strategies in a safe and supportive environment 
  • Reflect on the effects of stress and ‘running on empty’ 
  • Plan self-care strategies to fill their emotional reserve tank 

The course is delivered by a skilled external facilitator who will lead the group through developmental activities and demonstrate the conversational tools in both common scenarios and those from the attendees’ own workplace. 
Attendees practice these skills in a safe and supportive environment. 
The facilitator will guide attendees to understand how stress manifests and strategies they can immediately use to build their emotional reserves and resilience. 
If you are in any client or customer facing role, working in education, community services, health and aged care, disability services, or working with families of your clients and customers, this course can assist you navigate stressful situations, respond appropriately to distressed people and assist in building personal resilience.

How long is the course?

Duration:  3.5 hours (Virtual via Zoom)

Times:  Please see scheduled times below

Where can I get more information?

Contact:  Training Alliance team

Email:      training@cerebralpalsy.org.au
Phone:     +61 2 9975 8715
Cancellation conditions apply

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