Specialist Courses - Nationally Recognised Qualifications - Customised Training and Consultancy

Delivering an unrivalled customer experience - online

Is this course suitable for you?

This course is available:

  • for Cerebral Palsy Alliance employees only

At Cerebral Palsy Alliance this is a compulsory orientation activity for all employees. 

What content does the program cover?

This course outlines why the customer experience is so important at Cerebral Palsy Alliance. It explores who is our customer and how we can endeavour to improve the customer experience.

In completing this course you will gain an understanding of the Cerebral Palsy Alliance Customer Experience Framework, including:

  • Core elements of great communication in customer service
  • The importance of collaboration
  • The universal client intake and planning journey
  • Responding (the right services at the right time)
  • Promoting Cerebral Palsy Alliance services                                                                

Course completion requires:

A compulsory quiz is included at the end of the course.

How long is the course?

Duration: 45 mins (approximately)

Where can I get more information?

Contact: The Training Alliance Team 
Email: training@cerebralpalsy.org.au 
Phone: +61 2 9975 8715

Nationally Recognised Training

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