Client incident review and follow up

This course is for Cerebral Palsy Alliance employees

Who is this course for?

This is mandatory training for Disability Support and Client Services Managers.
For more detail see your Learning Journey.
If this course is relevant to your role, but not mandatory, please discuss with and get approval from your manager.

What content does the course cover?

In this training session you will learn how to correctly apply the Client Incident Response, Reporting and Investigation Policy in your role.

This includes:

Manager responsibilities around client incidents and the escalation process
Supporting clients through the incident management process
Tools to support information gathering
Using salesforce to document information
Reviewing incidents (before, during and after) to identify root causes and develop effective control measures.

Does the course have prerequisites or specific requirements?

The following must be completed before attending:

Client Incident Response and Reporting (online module)
Salesforce CMS (online module)
Documentation (virtual session) (only applicable for disability support managers)

What other details do I need to know?

Attendance type: In person (face to face)
Duration: 3.5 hours
Times: Please select a course date below or if there are no dates, please click Enquire
Refreshments: Please bring your own lunch (as required)
If you need to cancel: Cancellation guidelines