Specialist Courses - Nationally Recognised Qualifications - Customised Training and Consultancy

Client incident investigation training

Is this course suitable for you or your organisation?

This course is available

  • for Cerebral Palsy Alliance employees only
  • on the scheduled dates below

Why choose this course?

This course is designed for Team Leaders, House Managers, Coordinators Accommodation and Respite, Managers Lifestyles Supports, Site Managers Lifestyles Support, Site Manager Packforce, Manager Therapy Services, Practice Support Coordinators, Manager Quality and Safeguarding and Manager Safety and Environment. Senior Management and Quality and Safeguards requests that individuals in any of the above roles complete the training. 

The purpose of Client Incident Investigation Training is to provide participants with the skills and resources to conduct a thorough and comprehensive incident investigation which will prevent further incidents and injuries occurring to clients. The training will build capacity in the management team and allow CPA to respond proactively and appropriately investigate serious incidents.

Client Incident Investigation Training will be run by an external organisation Bridge the Gap Training and Consultancy and has been customised to CPA policies and procedures.

What content does the program cover?

On successful completion of this course participants will be able to:

  • Explain manager responsibilities around investigating and reporting on client incidents
  • Compare responsibilities of key agencies, including NSW Police Force, FACS, NSW Health, the NSW Ombudsman, and the NDIS Quality and Safeguards Commission.
  • Plan timely and effective responses to client incidents addressing client safety and wellbeing
  • Examine the use of a fishbone analysis cause and effect diagram to plan an investigation
  • Determine actions and events leading up to an incident, during an incident and following an incident
  • Analyse incidents to determine all the contributing root causes and develop effective control measures to prevent any future recurrences
  • Write an incident investigation report compiling findings and recommendations

Does the program have any pre requisites?

Client Incident Training (either online or face to face) is a pre-requisite for Client Incident Investigation Training.

Course completion requires:

Participation and completion of Client Incident Investigation Report during the session.

What is the cost?

There is no cost for CPA staff

How long is the course?

Duration: 1 day
Time: Please see scheduled times or enquire below

BYO lunch

Where can I get more information?

Contact: The Training Alliance team

Email: Training@cerebralpalsy.org.au

Phone: +61 2 9975 8715

Cancellation conditions apply

Enquire Now

Course Dates

Please select your course date.

Start DateLocationCost
Tue 04 May 2021 at 9:30AM 1 class Allambie Register
Wed 19 May 2021 Ryde Register
Thu 17 Jun 2021 at 9:30AM 1 class Central Leagues club Register
Thu 24 Jun 2021 at 9:30AM 1 class Ryde Register